FAQ Page
Shipping Time & Delivery Expectations
Shipping times may vary depending on the brand and product.
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Some orders ship the same business day.
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Others may require 1–2 business days for processing.
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In rare cases, unexpected delays may occur due to carrier or supplier issues.
In most cases, you can expect delivery within 4–7 business days.
If a longer shipping timeframe applies to a specific item, it will be clearly noted on the product page before purchase.
We take pride in offering fast processing times and reliable delivery, backed by responsive customer support.
Payment Options
We accept a wide range of secure payment methods, including:
Credit & Debit Cards:
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Visa
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Mastercard
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American Express
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Discover
Digital Wallets:
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Apple Pay
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Google Pay
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Shop Pay
All payments are processed securely through encrypted and PCI-compliant payment providers.
Return Eligibility
Customers within the United States have the right to request a return within 14 days of receiving their order, subject to the conditions below.
If you are not satisfied with your purchase, you may request a return within 14 days of delivery, subject to the terms outlined in our full Return & Refund Policy.
Please refer to our complete Return & Refund Policy page for detailed instructions and eligibility requirements.
Cancellation Policy
Orders may be canceled for a full refund if the cancellation request is received before the order has shipped.
To request a cancellation, contact us immediately:
Email: milesoffgrid@lewipallc.com
Once an order has shipped, it falls under our 14-Day Return Policy.
Contact Information
Miles Off Grid
Phone: (844) 722-3380
Email: milesoffgrid@lewipallc.com
Mailing Address:
722 W. Sierra Madre Ave., Fresno, CA 93705
United States