Shipping policy

1. Introduction

At Miles Off Grid ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, milesoffgrid.com.

2. Shipping Destinations

Countries We Ship To

We currently ship within the United States only.

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

  • Standard Shipping: Free on all orders

There are no hidden shipping fees. All applicable costs (if any) are displayed clearly at checkout.

4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 2:00 PM Pacific Time (PDT) will begin processing the same business day.

Orders placed after 2:00 PM PDT, on weekends, or on holidays will begin processing the next business day.

5. Estimated Delivery Time

Standard Domestic Shipping

Estimated delivery time is 4–7 business days after processing.

Delivery times are estimates and may vary due to circumstances beyond our control, including weather conditions, carrier delays, or peak shipping periods.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure safe and reliable delivery.

Domestic Carriers

  • USPS

  • UPS

  • FedEx

LTL Freight (For Large Items, If Applicable)

  • FedEx Freight

  • Old Dominion Freight Line

  • XPO Logistics

  • Estes Express

Carrier selection is determined based on package size, weight, and destination.

Shipment Tracking

All orders include tracking information. Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Tracking link

Insurance

All shipments are insured against loss or damage in transit. If you experience any issues, please contact us promptly.

7. Order Tracking

To track your order:

  • Use the tracking link provided in your shipping confirmation email

  • Or visit milesoffgrid.com/track-order (if available)

If you need assistance, please contact us:

Email: milesoffgrid@lewipallc.com
Phone: (844) 722-3380

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, please contact us at milesoffgrid@lewipallc.com or (844) 722-3380.

If tracking indicates delivery but you have not received your package:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for assistance

If a shipment is confirmed lost, we will offer a replacement or full refund.

8.2 Damaged Packages

If your package arrives damaged:

  • Take clear photos of the packaging and damaged items

  • Contact us within 48 hours of delivery

We will arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.

10. Returns and Refunds

Returns are accepted within 14 days of receiving your order, in accordance with our Return & Refund Policy.

Return Conditions

  • Items must be unused and in original packaging

  • Certain items (custom, perishable, intimate goods, gift cards, downloadable products) are non-returnable

Return Shipping Costs

Approved returns include prepaid return shipping (covered by Miles Off Grid).

Refund Processing

Refunds are processed within 14 business days after the returned item is received and inspected.

For full details, please refer to our Return & Refund Policy.

11. Incorrect Address

Please ensure your shipping information is accurate at checkout.

Miles Off Grid is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions regarding your shipment:

Miles Off Grid
Email: milesoffgrid@lewipallc.com
Phone: (844) 722-3380
Address: 722 W Sierra Madre Ave.                                                                                      Fresno, CA  93705
United States (PDT)

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to our Website.